RETURNS

  • Our policy lasts 30 days.
  • If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • It must also be in the original packaging.
  • Warranties and some parts are exempt from being returned.
  • We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

ADDITIONAL NON-RETURNABLE ITEMS

  • Warranty products
  • Some parts in our store (request a list at: Questions@ByoPlanet.com)

TO COMPLETE YOUR RETURN, WE REQUIRE

  • A receipt
  • Proof of purchase
  • Your order number from when you first placed your order.
  • Please do not send your purchase back to the manufacturer.
  • There are certain situations where only partial refunds are granted (if applicable - request support at: Questions@ByoPlanet.com
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

REFUNDS

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at Questions@ByoPlanet.com

SALE ITEMS

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at Questions@ByoPlanet.com
  • Send your item to:
    ByoPlanet International, LLC. 1305 Shotgun Road, Sunrise, Florida, U.S. 33326
    Or ByoPlanet International, LLC. 1002 Winterville Road, Athens, GA 30605

SHIPPING

  • To return your product, you should mail your product to:
    ByoPlanet International, LLC. 1305 Shotgun Road, Sunrise, Florida, U.S. 33326
    Or ByoPlanet International, LLC. 1002 Winterville Road, Athens, GA 30605
  • You will be responsible for paying for your own shipping costs for returning your item.

SHIPPING COSTS ARE NON-REFUNDABLE.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at Questions@ByoPlanet.com.

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